Customer right to cancel
Customer right to withdraw / cancel
We understand that from time to time you may change your mind and need to return a product so we’ve got you covered with a free and easy returns service. Here are the key timelines to remember:
Complimentary cancellation period: You have 30 calendar days from the date of delivery to return unwanted, unopened and unused products for a refund or exchange.
Extended right of return until the end of January 2024 for all orders from 1 November to 31 December 2023.
Statutory withdrawal right: If you are a Consumer Customer (i.e. an individual who purchases products wholly or mainly for non-business use) you may also change your mind and cancel your purchase at any time, without giving any reason, within 14 calendar days after your order is delivered in full if you've handled and inspected your HyperX product to establish its nature, characteristics and functioning (like you would if you were in a shop), and you’re not 100% happy after purchase.
To exercise your right to cancel, you must notify HyperX and return any goods supplied to HyperX in accordance with the Returns Process outlined below. Please note the above time limits do not affect your right to return damaged or faulty items – see HyperX Returns Policy and our Terms and Conditions for details.
Returns Process:
If you do need to return a product for a refund or exchange, please e-mail at shopeurope@hyperx.com during business hours (Monday-Thursday: 8AM - 5PM, and Friday 8AM - 2PM GMT).
You will receive a return reference number from us, as well as a return label by e-mail for the products concerned and a link to parcel shops where you can drop off the products. Please print out the label and stick it on the box, then hand in the parcel at your nearest drop point within 5 days from label receipt. Please note, if you are unable to drop off the package within 5 days of label receipt please contact us at shopeurope@hyperx.com to issue a new label as the original return label will no longer be valid.
You must make the return without undue delay and in any event not later than 14 days after the day you have informed HP about your decision to cancel this contract.
To exercise your statutory withdrawal right you may alternatively complete and return the model Withdrawal Form, but this is not mandatory.
For returning products outside the 14-day statutory withdrawal period, please exclusively contact us at shopeurope@hyperx.com.
Effects of cancellation / withdrawal
If you cancel your purchase in the timeframes outlined above you will receive a full refund including the costs of delivery (where applicable) within 14 days from the date we receive your products, except as set out below. We will provide the refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.
Products must be returned with the original box and packaging where this is still possible, together with any accessories and free gifts received with the product(s). You must take reasonable care of all products whilst they are still in your possession.
Refund exceptions:
We may reduce the refund due to you to reflect any loss in value of the product(s), or require you to pay the relevant sum to us, if the loss is the result of damage caused by you.
Contact: